Storeroom Customer Service Representative
Position
Summary:
We are currently seeking a motivated Customer Service Representative to begin an exciting career with Vallen!Vallen's Customer Service Representative (CSR) is an individual contributor role responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner.
They are the primary point of contact for smaller customers for Vallen service offerings, pricing, scheduling, and shipping inquiries.
Essential Job Duties and
Responsibilities:
SalesInteracts with customers, providing information about accounts, products, and servicesGenerates quotes based on the customer's requests/needsReceives, verifies, and processes customer orders and order changesCoordinates shipment or delivery of goods or servicesHighly service and task oriented with strong troubleshooting and problem resolution skillsDrives utilization of digital toolsServiceResolve customer complaints immediatelyMonitor segment performance through working of daily, weekly, monthly required reportsEnsures compliance to service KPI GoalsWorking CapitalManage company assets appropriatelyEnsures adequate and timely billing of customer ordersEnsures timely resolution of Accounts Receivable disputesComplianceEnsure all compliance to all customer contractsEnsures adherence to all pricing & freight policiesEnsure compliance to company SOP's and Internal Control StandardsVallen TeamWork with Vallen Business Partners to implement strategic initiativesEnable cross functional communicationJob
Qualifications:
Bachelor's degree (B.
A.
) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experienceAbility to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to interface in a customer responsive manner over the telephone and in person.
Able to handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
AThe individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
About VallenVallenis an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world.
Vallen is headquartered in Belmont, NC and is a subsidiary ofSonepar USA, part of the globalSoneparfamily.
Stay up to date with Vallen, follow us onLinkedInandFacebook,What are the Benefits?401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.
EOE M/F/Disability/VeteranRequired SkillsRequired Experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
We are currently seeking a motivated Customer Service Representative to begin an exciting career with Vallen!Vallen's Customer Service Representative (CSR) is an individual contributor role responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner.
They are the primary point of contact for smaller customers for Vallen service offerings, pricing, scheduling, and shipping inquiries.
Essential Job Duties and
Responsibilities:
SalesInteracts with customers, providing information about accounts, products, and servicesGenerates quotes based on the customer's requests/needsReceives, verifies, and processes customer orders and order changesCoordinates shipment or delivery of goods or servicesHighly service and task oriented with strong troubleshooting and problem resolution skillsDrives utilization of digital toolsServiceResolve customer complaints immediatelyMonitor segment performance through working of daily, weekly, monthly required reportsEnsures compliance to service KPI GoalsWorking CapitalManage company assets appropriatelyEnsures adequate and timely billing of customer ordersEnsures timely resolution of Accounts Receivable disputesComplianceEnsure all compliance to all customer contractsEnsures adherence to all pricing & freight policiesEnsure compliance to company SOP's and Internal Control StandardsVallen TeamWork with Vallen Business Partners to implement strategic initiativesEnable cross functional communicationJob
Qualifications:
Bachelor's degree (B.
A.
) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experienceAbility to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to interface in a customer responsive manner over the telephone and in person.
Able to handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
AThe individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
About VallenVallenis an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world.
Vallen is headquartered in Belmont, NC and is a subsidiary ofSonepar USA, part of the globalSoneparfamily.
Stay up to date with Vallen, follow us onLinkedInandFacebook,What are the Benefits?401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.
EOE M/F/Disability/VeteranRequired SkillsRequired Experience.
Estimated Salary: $20 to $28 per hour based on qualifications.
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