Customer Service/Sales Support - West Allis
Receives telephone calls from field reps to place orders and answer inquiries on various issues, including orders, bills, and shipments. Issues call tags, credits, and traces customer order shipments. Interacts with Distribution Center TSMs regarding post-order inquiries. Applies customer credit card payments.
Interacts with Distribution Center TSMs regarding post-order inquiries, such as requesting shelf checks to ensure product availability. Also inquires on the status of NSI (non-stockable item) orders.
Applies customer credit card payments and/or directs payments to bank lock boxes. Also collects payments from customers contacted by the Credit department.
Contacts manufacturers for warranty and product information.
Processes order cancellations and back order cancellations.
Participates in special projects and performs other duties as required.
Experience:
One to two years call center, customer service experience, or comparable experience required.
High school diploma or the equivalent required.
Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. Ability to learn applicable computer systems.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Interacts with Distribution Center TSMs regarding post-order inquiries, such as requesting shelf checks to ensure product availability. Also inquires on the status of NSI (non-stockable item) orders.
Applies customer credit card payments and/or directs payments to bank lock boxes. Also collects payments from customers contacted by the Credit department.
Contacts manufacturers for warranty and product information.
Processes order cancellations and back order cancellations.
Participates in special projects and performs other duties as required.
Experience:
One to two years call center, customer service experience, or comparable experience required.
High school diploma or the equivalent required.
Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. Ability to learn applicable computer systems.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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