Partner Support Specialist
Company Name:
Zywave, Inc.
------------->
Partner Support Specialist
Job#: 258666
Positions: 1
Posted: 06/20/2014
Job Type: Full Time
Location: US-WI-Milwaukee
Department: Global Support
Category: Support
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Job Description
Advicent Solutions,a leading provider of SaaS technology solutions for the financial services industry, is seeking aPartner Support Specialistto provide first level technical software, hardware and network problem resolution to Advicent customers; guiding users through solutions and clearly communicating technical solutions in a professional manner; resulting in high levels of customer satisfaction and loyalty.
As aPartner Support Specialist at Advicent, your responsibilities will include the following:
Under general supervision, provide timely technical support to customers on Advicent products through both written and verbal communications.
Interact and consult with customers on network administration, software systems, and intranet/internet to support Advicent products.
Prioritize and solve complex technical issues based on established processes and workflows, escalating as necessary.
Collaborate with other members of Partner Support to analyze and respond to customer inquiries.
Act as liaison between customers and Advicent's development team.
Acquire and maintain current technical knowledge necessary to provide accurate solutions to customer inquiries.
Record, track and document customer requests, updating through to final resolution.
Maintain knowledge base through addition of new, and editing of existing, solutions.
Supply user feedback to assist with development of future products and enhancements.
Ability to meet and exceed performance metrics as outlined by Advicent management regarding quantity of cases, average turnaround time, and customer satisfaction.
Strong multi-tasking skills to manage constant requests for information and ensure proper follow through with each case.
Skills/Requirements
Bachelor's degree in Information Technology, Business, Communications or related discipline. Plus one year of comparable work experience, or equivalent combination of education and experience.
Experience in providing a positive customer experience, as well as effective verbal/written communication skills to explain technical information to nontechnical audiences.
Demonstrated analytical skills and independent problem solving ability are required.
Technical requirements include:
Advanced, demonstrated skills in internet technology and web browsers.
Proficient in Microsoft Office, including Outlook. In depth understanding of Windows XP, Windows Vista, Windows 7, Android, Mac OS, and iOS operating systems. Experience with help desk software is a plus.
Ability to manage time effectively and collaborate to achieve goals as part of a team.
Commitment and willingness to strive toward achieving Advicent's goals.
Demonstrated flexibility and responsiveness to work in an ever changing environment.
Desire to develop ones self and take advantage of opportunities to practice and enhance business/technical skills.
Display mutual trust and confidence while contributing to an ethical and respectful culture
Knowledge of financial planning industry helpful.
Must be able to type and sit for long periods of time and resolve issues over the phone and via email/internet.
Advicent Solutions is the leading provider of software-as-a-service (SaaS) technology solutions for the financial services industry. Our products include Web-enabled marketing communications, needs-assessment and financial planning tools. More than 250,000 financial professionals, including dozens of the world's largest financial institutions, use Advicent's solutions to help them grow their business, create exit barriers and stay top of mind. Our team is motivated, innovative and creative; the environment is collaborative and fun, with a focus on performance and results. With our comprehensive paid training program, you will be positioned for success in your role! We offer an excellent compensation and employee benefit package, including a 401k match, 4 weeks starting paid time off, free soda, flexible scheduling and advancement opportunities!
Click the apply button to complete our short application process-it should take you less than 5 minutes. A member of our team will personally review your application and contact you, if we believe you are a fit for Advicent.
Advicent is an Equal Opportunity Employer. Must be authorized to work in the United States.
Apply To This Job
-
Milwaukee
WI
53226->Estimated Salary: $20 to $28 per hour based on qualifications.
Zywave, Inc.
------------->
Partner Support Specialist
Job#: 258666
Positions: 1
Posted: 06/20/2014
Job Type: Full Time
Location: US-WI-Milwaukee
Department: Global Support
Category: Support
Apply To This Job-
Email This Job->
Return To List
Job Description
Advicent Solutions,a leading provider of SaaS technology solutions for the financial services industry, is seeking aPartner Support Specialistto provide first level technical software, hardware and network problem resolution to Advicent customers; guiding users through solutions and clearly communicating technical solutions in a professional manner; resulting in high levels of customer satisfaction and loyalty.
As aPartner Support Specialist at Advicent, your responsibilities will include the following:
Under general supervision, provide timely technical support to customers on Advicent products through both written and verbal communications.
Interact and consult with customers on network administration, software systems, and intranet/internet to support Advicent products.
Prioritize and solve complex technical issues based on established processes and workflows, escalating as necessary.
Collaborate with other members of Partner Support to analyze and respond to customer inquiries.
Act as liaison between customers and Advicent's development team.
Acquire and maintain current technical knowledge necessary to provide accurate solutions to customer inquiries.
Record, track and document customer requests, updating through to final resolution.
Maintain knowledge base through addition of new, and editing of existing, solutions.
Supply user feedback to assist with development of future products and enhancements.
Ability to meet and exceed performance metrics as outlined by Advicent management regarding quantity of cases, average turnaround time, and customer satisfaction.
Strong multi-tasking skills to manage constant requests for information and ensure proper follow through with each case.
Skills/Requirements
Bachelor's degree in Information Technology, Business, Communications or related discipline. Plus one year of comparable work experience, or equivalent combination of education and experience.
Experience in providing a positive customer experience, as well as effective verbal/written communication skills to explain technical information to nontechnical audiences.
Demonstrated analytical skills and independent problem solving ability are required.
Technical requirements include:
Advanced, demonstrated skills in internet technology and web browsers.
Proficient in Microsoft Office, including Outlook. In depth understanding of Windows XP, Windows Vista, Windows 7, Android, Mac OS, and iOS operating systems. Experience with help desk software is a plus.
Ability to manage time effectively and collaborate to achieve goals as part of a team.
Commitment and willingness to strive toward achieving Advicent's goals.
Demonstrated flexibility and responsiveness to work in an ever changing environment.
Desire to develop ones self and take advantage of opportunities to practice and enhance business/technical skills.
Display mutual trust and confidence while contributing to an ethical and respectful culture
Knowledge of financial planning industry helpful.
Must be able to type and sit for long periods of time and resolve issues over the phone and via email/internet.
Advicent Solutions is the leading provider of software-as-a-service (SaaS) technology solutions for the financial services industry. Our products include Web-enabled marketing communications, needs-assessment and financial planning tools. More than 250,000 financial professionals, including dozens of the world's largest financial institutions, use Advicent's solutions to help them grow their business, create exit barriers and stay top of mind. Our team is motivated, innovative and creative; the environment is collaborative and fun, with a focus on performance and results. With our comprehensive paid training program, you will be positioned for success in your role! We offer an excellent compensation and employee benefit package, including a 401k match, 4 weeks starting paid time off, free soda, flexible scheduling and advancement opportunities!
Click the apply button to complete our short application process-it should take you less than 5 minutes. A member of our team will personally review your application and contact you, if we believe you are a fit for Advicent.
Advicent is an Equal Opportunity Employer. Must be authorized to work in the United States.
Apply To This Job
-
Milwaukee
WI
53226->Estimated Salary: $20 to $28 per hour based on qualifications.
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