Guest Service Agent
Best Western Plus Milwaukee West Best Western Plus Milwaukee West Milwaukee, WI Milwaukee, WI Full-time Full-time $14 - $15 an hour $14 - $15 an hour 4 days ago 4 days ago 4 days ago The Best Western Plus Milwaukee West is looking for friendly and outgoing individuals to join our team as a Guest Service Agent.
Individuals who are always smiling and love talking with people about anything and everything are strongly encouraged to apply.
Experience is not required, if your friends and family describe you as the nicest person they have ever met that never stops talking then we want to hear from you.
We have three (3) shifts daily:
first shift is 6a-2p, second shift is 2p-10p, and third shift is 10p-6a.
You will have the opportunity to share your availability later in the application process.
Preference will be given to those with more open availability.
Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees Answer phones and direct calls to appropriate personnel Check and send emails Make and confirm reservations Maintain a clean and tidy work space at all times Inform guests of hotel amenities and offerings Be informed and up-to-date on all types of room accommodation and availability Communicate with housekeeping, room service and security staff as necessary Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively Notify management of any serious issues that you cannot resolve Take and deliver messages for guests Store luggage and valuables as needed Assist with and book tours and activities for guests Maintain a friendly, personable disposition Perform various clerical tasks as needed (sorting mail, paper filing, etc.
) High school diploma or GED equivalent preferred Previous experience in customer service and/or hospitality industry preferred Experience using hotel booking software a plus Computer literate and proficient using Microsoft Suite Personable and outgoing when dealing with guests Professional phone demeanor Excellent customer service skills Ability to maintain calm, polite, and patient in stressful situations Organized and detail-oriented Ability to connect with guests and consistently give them a positive customer experience Job Type:
Full-time Pay:
$14.
00 - $15.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Application Question(s):
What days of the week are you available for what shifts?
Experience:
Hotel Front Desk:
2 years (Preferred) Customer Service:
5 years (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Individuals who are always smiling and love talking with people about anything and everything are strongly encouraged to apply.
Experience is not required, if your friends and family describe you as the nicest person they have ever met that never stops talking then we want to hear from you.
We have three (3) shifts daily:
first shift is 6a-2p, second shift is 2p-10p, and third shift is 10p-6a.
You will have the opportunity to share your availability later in the application process.
Preference will be given to those with more open availability.
Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees Answer phones and direct calls to appropriate personnel Check and send emails Make and confirm reservations Maintain a clean and tidy work space at all times Inform guests of hotel amenities and offerings Be informed and up-to-date on all types of room accommodation and availability Communicate with housekeeping, room service and security staff as necessary Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively Notify management of any serious issues that you cannot resolve Take and deliver messages for guests Store luggage and valuables as needed Assist with and book tours and activities for guests Maintain a friendly, personable disposition Perform various clerical tasks as needed (sorting mail, paper filing, etc.
) High school diploma or GED equivalent preferred Previous experience in customer service and/or hospitality industry preferred Experience using hotel booking software a plus Computer literate and proficient using Microsoft Suite Personable and outgoing when dealing with guests Professional phone demeanor Excellent customer service skills Ability to maintain calm, polite, and patient in stressful situations Organized and detail-oriented Ability to connect with guests and consistently give them a positive customer experience Job Type:
Full-time Pay:
$14.
00 - $15.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Application Question(s):
What days of the week are you available for what shifts?
Experience:
Hotel Front Desk:
2 years (Preferred) Customer Service:
5 years (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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