Program Analyst (Clinic Profile Manager)
Summary This position is located in the Office of the Chief of Staff, Group Practice Manager at the Clement Zablocki VA Medical Center Milwaukee, WI.
This position is the Clinic Profile Manager for the medical facility and satellite clinics/healthcare system.
The incumbent is responsible for overall program management for the clinic maintenance process for the facility and leads the facility's efforts to integrate profile management among healthcare providers, other facility staff, and patients.
Responsibilities Interprets national policies and procedures, developing and implementing local standards, defining requirements, and providing advice to top management on related issues pertaining to clinic/provider profile management.
Ensures that completed profiles reflect national, network and local goals, directives, and policies.
Establishes and manages communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations.
Oversees clinic supervision to staff delegated to services performing clinic profile coordination and management functions.
Coordinates all administrative needs of clinic profile building and maintenance.
Responsible for oversight of all clinic set up options, clinic profiles and outputs.
Assesses the best structure of clinics, based on national mandates and direction, facility needs, provider needs, patient needs, and data desired to be captured.
Creates new clinics, adjusting existing profiles as necessary for changes, inactivating, and cancelling clinic availability.
Coordinates ancillary needs stemming from clinic profiles such as encounter forms, printing, MCA and MCCR billing.
Utilizes VistA options including the scheduling package, fileman routines and reports.
Evaluates computer generated appointment types and determines appropriate assignments of appointment type on a timely basis.
Develops and implements an in-depth training program for the facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management.
Performs scheduling audits and analyzes audit findings related to access of care.
Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule:
Full time, normal business hours Telework:
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
Virtual:
This is not a virtual position.
Position Description/PD#:
Program Analyst (Clinic Profile Manager)/PD99898S Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement.
Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-9 position you must have served 52 weeks at the GS-7.
For a GS-11 position you must have served 52 weeks at the GS-9 The grade may have been in any occupation but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
GS-9 Specialized
Experience:
You must have one year of specialized experience with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Analyst and is typically in or related to the work of the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization (GS-7).
Examples of specialized experience include (but are not limited to):
Experience in positions that required working knowledge of the computer system for entry and retrieval of data; working knowledge of data sources such as CPRS, VA scheduling packages, Microsoft Word software including Word, Power Point, Excel, etc.
; knowledge of medical records, medical billing programs, and medical terminology; experience researching or investigating problems or errors that require reconciling and reconstruction of incomplete information; skill in the use of computer equipment with a variety of software applications including the ability to produce documents and reports containing tables and/or graphs and extract data from a variety of sources; and demonstration of skill in communication and interpersonal relations both orally and in writing providing clear and concise communication.
OR GS-9 Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have successfully obtained a master's or equivalent graduate degree.
OR completed 2 full years of progressively higher-level graduate education leading to a master's degree or master's or equivalent graduate degree OR LL.
B.
or J.
D.
, if related.
Education must be related.
(Transcripts Required) OR GS-9 Combining Education and
Experience:
Applicants may also combine education and experience to qualify at this level.
You must have a combination of specialized experience and education beyond.
(Transcripts Required) OR GS-11Specialized
Experience:
You must have one year of specialized experience with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Analyst and is typically in or related to the work of the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization (GS-9).
Examples of specialized experience would typically include, but are not limited to:
Working with and possessing an In depth practical knowledge of all VA scheduling packages and ambulatory data capture applications, other non-related packages interfacing with the ambulatory data capture program (lab, radiology, surgery, event capture, TIU, etc.
), fileman, and other applications pertinent to outpatient clinic profile management and data collection.
Determining the most appropriate principles, practices, and methods to apply in all phases of assignments.
Interpreting regulation.
; Locating, extracting, interpreting and generating reports of various nature.
Evaluating and analyzing processes and procedures with multiple variables.
Coordinating administrative needs of the clinic profile building and maintenance.
Providing technical advice to clinic personnel primarily at management level regarding scheduling, clinic profiles and workload.
OR GS-11 Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have a Ph.
D.
or equivalent doctoral degree.
OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.
M.
, if related.
Education must be related.
(Transcripts Required) OR GS-11 Combining Education and
Experience:
Applicants may also combine education and experience to qualify at this level.
You must have a combination of specialized experience and education beyond.
(Transcripts Required) You will be rated on the following Competencies for this position:
Analytical Reasoning Computer Skills Data Management Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
Regular and recurring work is mostly sedentary involving sitting at a desk, although the position required the ability to move from one geographic location of the facility to another.
The incumbent works with a computer screen and keyboard.
Some physical effort such as standing, walking, bending, or prolonged sitting may be required.
The incumbent may be exposed to walking to outlying areas.
The work places no special physical demands on the employee.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.
3102(u), Schedule A, Appointment of persons with disabilities i.
e.
, intellectual disabilities, severe physical disabilities, or psychiatric disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more.
Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified:
applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http:
//www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Recommended Skills Registration Health Care Medical Records Medical Terminology Hospitalization Authorization (Medical) Estimated Salary: $20 to $28 per hour based on qualifications.
This position is the Clinic Profile Manager for the medical facility and satellite clinics/healthcare system.
The incumbent is responsible for overall program management for the clinic maintenance process for the facility and leads the facility's efforts to integrate profile management among healthcare providers, other facility staff, and patients.
Responsibilities Interprets national policies and procedures, developing and implementing local standards, defining requirements, and providing advice to top management on related issues pertaining to clinic/provider profile management.
Ensures that completed profiles reflect national, network and local goals, directives, and policies.
Establishes and manages communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations.
Oversees clinic supervision to staff delegated to services performing clinic profile coordination and management functions.
Coordinates all administrative needs of clinic profile building and maintenance.
Responsible for oversight of all clinic set up options, clinic profiles and outputs.
Assesses the best structure of clinics, based on national mandates and direction, facility needs, provider needs, patient needs, and data desired to be captured.
Creates new clinics, adjusting existing profiles as necessary for changes, inactivating, and cancelling clinic availability.
Coordinates ancillary needs stemming from clinic profiles such as encounter forms, printing, MCA and MCCR billing.
Utilizes VistA options including the scheduling package, fileman routines and reports.
Evaluates computer generated appointment types and determines appropriate assignments of appointment type on a timely basis.
Develops and implements an in-depth training program for the facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management.
Performs scheduling audits and analyzes audit findings related to access of care.
Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule:
Full time, normal business hours Telework:
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
Virtual:
This is not a virtual position.
Position Description/PD#:
Program Analyst (Clinic Profile Manager)/PD99898S Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement.
Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-9 position you must have served 52 weeks at the GS-7.
For a GS-11 position you must have served 52 weeks at the GS-9 The grade may have been in any occupation but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
GS-9 Specialized
Experience:
You must have one year of specialized experience with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Analyst and is typically in or related to the work of the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization (GS-7).
Examples of specialized experience include (but are not limited to):
Experience in positions that required working knowledge of the computer system for entry and retrieval of data; working knowledge of data sources such as CPRS, VA scheduling packages, Microsoft Word software including Word, Power Point, Excel, etc.
; knowledge of medical records, medical billing programs, and medical terminology; experience researching or investigating problems or errors that require reconciling and reconstruction of incomplete information; skill in the use of computer equipment with a variety of software applications including the ability to produce documents and reports containing tables and/or graphs and extract data from a variety of sources; and demonstration of skill in communication and interpersonal relations both orally and in writing providing clear and concise communication.
OR GS-9 Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have successfully obtained a master's or equivalent graduate degree.
OR completed 2 full years of progressively higher-level graduate education leading to a master's degree or master's or equivalent graduate degree OR LL.
B.
or J.
D.
, if related.
Education must be related.
(Transcripts Required) OR GS-9 Combining Education and
Experience:
Applicants may also combine education and experience to qualify at this level.
You must have a combination of specialized experience and education beyond.
(Transcripts Required) OR GS-11Specialized
Experience:
You must have one year of specialized experience with the particular knowledge, skill, and abilities to perform successfully the duties of the Program Analyst and is typically in or related to the work of the position to be filled.
To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization (GS-9).
Examples of specialized experience would typically include, but are not limited to:
Working with and possessing an In depth practical knowledge of all VA scheduling packages and ambulatory data capture applications, other non-related packages interfacing with the ambulatory data capture program (lab, radiology, surgery, event capture, TIU, etc.
), fileman, and other applications pertinent to outpatient clinic profile management and data collection.
Determining the most appropriate principles, practices, and methods to apply in all phases of assignments.
Interpreting regulation.
; Locating, extracting, interpreting and generating reports of various nature.
Evaluating and analyzing processes and procedures with multiple variables.
Coordinating administrative needs of the clinic profile building and maintenance.
Providing technical advice to clinic personnel primarily at management level regarding scheduling, clinic profiles and workload.
OR GS-11 Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have a Ph.
D.
or equivalent doctoral degree.
OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.
M.
, if related.
Education must be related.
(Transcripts Required) OR GS-11 Combining Education and
Experience:
Applicants may also combine education and experience to qualify at this level.
You must have a combination of specialized experience and education beyond.
(Transcripts Required) You will be rated on the following Competencies for this position:
Analytical Reasoning Computer Skills Data Management Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
Regular and recurring work is mostly sedentary involving sitting at a desk, although the position required the ability to move from one geographic location of the facility to another.
The incumbent works with a computer screen and keyboard.
Some physical effort such as standing, walking, bending, or prolonged sitting may be required.
The incumbent may be exposed to walking to outlying areas.
The work places no special physical demands on the employee.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.
3102(u), Schedule A, Appointment of persons with disabilities i.
e.
, intellectual disabilities, severe physical disabilities, or psychiatric disabilities , and/or Disabled veterans with a compensable service-connected disability of 30% or more.
Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified:
applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http:
//www.
opm.
gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Recommended Skills Registration Health Care Medical Records Medical Terminology Hospitalization Authorization (Medical) Estimated Salary: $20 to $28 per hour based on qualifications.
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