Customer Service Manager for Airbnb Rentals
Flexhome Flexhome Milwaukee, WI Milwaukee, WI Part-time Part-time From $20 an hour From $20 an hour 1 day ago 1 day ago 1 day ago Overview:
We are seeking a part-time communications manager to join the Hospitality team at Flexhome.
Flexhome is Milwaukee's leading furnished housing provider.
We rent fully furnished apartments on a nightly to monthly basis and advertise them on sites like Airbnb, Vrbo, and Booking.
com.
We operate over 60 units across the downtown Milwaukee area and have recently expanded to a dozen units in Chicago.
The Communications Manager role requires 20 hours per week, from 9am-1pm CST Wednesday through Sunday.
Additional opportunity is available as the company continues to grow.
While this is a remote role, the initial training period will include on-site visits to gain an in-depth understanding of our spaces and the surrounding areas for enhanced customer service.
The ideal candidate will have experience in customer service and hospitality, with strong attention to detail and proficiency with modern technologies, multitasking, and conflict resolution.
If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Duties:
Provide customer service to Flexhome guests Conduct guest screening to ensure safety and security and comply with Flexhome and property partner requirements Provide booking suggestions, make alterations, and otherwise manage all guest reservations Use our digital communication systems to receive guest communications (messages, emails, calls, texts, etc.
) Respond to guest communications and address concerns in a timely, friendly and efficient manner Field guest complaints, conduct research, and negotiate solutions for guest satisfaction Troubleshoot maintenance and technology issues, lockouts, and other guest issues Coordinate operational needs with Flexhome staff Schedule and monitor repairs & maintenance needs while coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholders Work closely with Field Team to schedule turnovers and other action items Oversee various other communications tasks for Flexhome properties Manage listing marketing and make revisions as needed Analyze guest reviews to determine opportunities for improvement Manage social media and periodic public relations activities Complete various projects as assigned, including the expansion of other core business operations Use personal mobile smartphone and computer to promptly and clearly communicate with the team Remain in regular contact with contractors and Flexhome staff Serve as a point of contact for property partner communications Skills:
- Positive attitude and exceptional customer service presence - Excellent communication skills, both written and verbal - Strong organizational and time-management skills - Proficiency in spreadsheets, word documents, and various modern technologies - Ability to work independently as well as part of a team Requirements:
- Weekends are required - Reliable smartphone, computer, and high-speed wifi connection at all times on workdays, with the ability to respond to any message in 5 minutes or less - College diploma or equivalent - 2
years of experience in customer service, hospitality, or related field - Ability to pass a background check - 2-3 references from past or current supervisors - Various other onboarding requirements Job Type:
Part-time Pay:
From $20.
00 per hour Expected hours:
20 per week
Benefits:
Flexible schedule Experience level:
2 years Shift:
4 hour shift Morning shift Weekly day range:
Every weekend Application Question(s):
Required:
Do you have availability from 9am-1pm CST Wednesday through Sunday? Required:
Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?
Experience:
Customer service:
2 years (Required) Work Location:
Hybrid remote in Milwaukee, WI 53233.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a part-time communications manager to join the Hospitality team at Flexhome.
Flexhome is Milwaukee's leading furnished housing provider.
We rent fully furnished apartments on a nightly to monthly basis and advertise them on sites like Airbnb, Vrbo, and Booking.
com.
We operate over 60 units across the downtown Milwaukee area and have recently expanded to a dozen units in Chicago.
The Communications Manager role requires 20 hours per week, from 9am-1pm CST Wednesday through Sunday.
Additional opportunity is available as the company continues to grow.
While this is a remote role, the initial training period will include on-site visits to gain an in-depth understanding of our spaces and the surrounding areas for enhanced customer service.
The ideal candidate will have experience in customer service and hospitality, with strong attention to detail and proficiency with modern technologies, multitasking, and conflict resolution.
If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Duties:
Provide customer service to Flexhome guests Conduct guest screening to ensure safety and security and comply with Flexhome and property partner requirements Provide booking suggestions, make alterations, and otherwise manage all guest reservations Use our digital communication systems to receive guest communications (messages, emails, calls, texts, etc.
) Respond to guest communications and address concerns in a timely, friendly and efficient manner Field guest complaints, conduct research, and negotiate solutions for guest satisfaction Troubleshoot maintenance and technology issues, lockouts, and other guest issues Coordinate operational needs with Flexhome staff Schedule and monitor repairs & maintenance needs while coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholders Work closely with Field Team to schedule turnovers and other action items Oversee various other communications tasks for Flexhome properties Manage listing marketing and make revisions as needed Analyze guest reviews to determine opportunities for improvement Manage social media and periodic public relations activities Complete various projects as assigned, including the expansion of other core business operations Use personal mobile smartphone and computer to promptly and clearly communicate with the team Remain in regular contact with contractors and Flexhome staff Serve as a point of contact for property partner communications Skills:
- Positive attitude and exceptional customer service presence - Excellent communication skills, both written and verbal - Strong organizational and time-management skills - Proficiency in spreadsheets, word documents, and various modern technologies - Ability to work independently as well as part of a team Requirements:
- Weekends are required - Reliable smartphone, computer, and high-speed wifi connection at all times on workdays, with the ability to respond to any message in 5 minutes or less - College diploma or equivalent - 2
years of experience in customer service, hospitality, or related field - Ability to pass a background check - 2-3 references from past or current supervisors - Various other onboarding requirements Job Type:
Part-time Pay:
From $20.
00 per hour Expected hours:
20 per week
Benefits:
Flexible schedule Experience level:
2 years Shift:
4 hour shift Morning shift Weekly day range:
Every weekend Application Question(s):
Required:
Do you have availability from 9am-1pm CST Wednesday through Sunday? Required:
Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?
Experience:
Customer service:
2 years (Required) Work Location:
Hybrid remote in Milwaukee, WI 53233.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
