CASE ADVOCATE
WHAT IS THE TAXPAYER ADVOCATE SERVICES (TAS) DIVISION? If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy). WHAT DOES A CASE ADVOCATE DO?In the Taxpayer Advocate Service (TAS), Case Advocates help taxpayers resolve problems with the IRS and recommend changes to prevent future problems. As a Case Advocate you will:
Assist taxpayers on a wide-range of IRS issues by advocating for them within the IRS. Manage an inventory of cases by taking timely actions. Research complex tax law and properly adjust taxpayers' accounts, as well as interact through a variety of methods including face-to-face, telephonic and in writing. Educate taxpayers by presenting information to a variety of groups and individuals. Identify trends or burdens impacting taxpayers and make recommendations for improvement. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. You must meet the following requirements by the closing date of this announcement:
GS-05 LEVEL:
You must have 3 years of general experience, 1 year of which was experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. General experience for this position includes:
experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing. Such experience may have been gained in government, business or industry, investigative work, banking, law, accounting, or other work appropriate to the position to be filled. OR You may substitute education for general experience as follows:
Four (4) year course of study leading to a bachelor's degree. For grades 5:
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. -
Estimated Salary: $20 to $28 per hour based on qualifications.
Assist taxpayers on a wide-range of IRS issues by advocating for them within the IRS. Manage an inventory of cases by taking timely actions. Research complex tax law and properly adjust taxpayers' accounts, as well as interact through a variety of methods including face-to-face, telephonic and in writing. Educate taxpayers by presenting information to a variety of groups and individuals. Identify trends or burdens impacting taxpayers and make recommendations for improvement. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov. You must meet the following requirements by the closing date of this announcement:
GS-05 LEVEL:
You must have 3 years of general experience, 1 year of which was experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. General experience for this position includes:
experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing. Such experience may have been gained in government, business or industry, investigative work, banking, law, accounting, or other work appropriate to the position to be filled. OR You may substitute education for general experience as follows:
Four (4) year course of study leading to a bachelor's degree. For grades 5:
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. -
- Department:
0501 Financial Administration And Program - Salary Range:
$36,425 to $47,355 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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