Help Desk Specialist
Robertson Ryan Robertson Ryan Milwaukee, WI Milwaukee, WI Full-time Full-time From $45,000 a year From $45,000 a year 10 days ago 10 days ago 10 days ago Primary Duties and
Responsibilities:
The Help Desk Specialist will be the first point of contact to provide exceptional customer service and on-site technical support to Robertson Ryan associates.
The Help Desk Specialist will be responsible for Tier 1 support of help desk requests and technical support across the organization, both in person and over the phone.
The specialist will also work closely with the Tier 2 support group troubleshooting issues.
Must maintain excellent customer satisfaction and service level agreements at all times.
The goal of this position is to handle user problems before finding it necessary to escalate the more complex issues to the Tier 2 group.
This position will be focused on providing outstanding customer service and communication to Robertson Ryan associates.
They will become the front end support for the entire company and must provide excellent customer service.
Required
Qualifications:
Technical help desk:
1-3 years or related experience (Required) Basic computer maintenance Technical service support experience Ability to troubleshoot hardware and software issues Exceptional customer relationships building and support Must have knowledge of:
Help Desk etiquette, Enterprise Networking concepts and operations, diagnostic techniques and protocols Experience with Microsoft Office, E-mail client support/Microsoft Exchange High level communication skills Work Location (onsite):
Robertson Ryan Headquarters (330 E.
Kilbourn Ave.
) Work Remotely No Company's website:
www.
robertsonryan.
com Join a top 100 US Insurance Agency:
Founded in 1960, Robertson Ryan & Associates, Inc.
offers a broad range of solutions for Business, Benefits and Personal Insurance.
We serve as Trusted Advisors for more than 40,000 clients from small businesses to national accounts in all industries.
With over 325 team members and 130 insurance companies we are the 48th largest privately held agency in the nation and we are 1 in only 35 Elite US Agencies recognized by Insurance Business America.
Our culture is dynamic, fun and most associates have worked with RRA for over a decade.
It's an exciting time to be part of a growing firm.
Job Type:
Full-time Pay:
From $45,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
2 years Schedule:
Monday to Friday
Experience:
Troubleshooting:
1 year (Required) Customer service:
1 year (Required) Technical support:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
The Help Desk Specialist will be the first point of contact to provide exceptional customer service and on-site technical support to Robertson Ryan associates.
The Help Desk Specialist will be responsible for Tier 1 support of help desk requests and technical support across the organization, both in person and over the phone.
The specialist will also work closely with the Tier 2 support group troubleshooting issues.
Must maintain excellent customer satisfaction and service level agreements at all times.
The goal of this position is to handle user problems before finding it necessary to escalate the more complex issues to the Tier 2 group.
This position will be focused on providing outstanding customer service and communication to Robertson Ryan associates.
They will become the front end support for the entire company and must provide excellent customer service.
Required
Qualifications:
Technical help desk:
1-3 years or related experience (Required) Basic computer maintenance Technical service support experience Ability to troubleshoot hardware and software issues Exceptional customer relationships building and support Must have knowledge of:
Help Desk etiquette, Enterprise Networking concepts and operations, diagnostic techniques and protocols Experience with Microsoft Office, E-mail client support/Microsoft Exchange High level communication skills Work Location (onsite):
Robertson Ryan Headquarters (330 E.
Kilbourn Ave.
) Work Remotely No Company's website:
www.
robertsonryan.
com Join a top 100 US Insurance Agency:
Founded in 1960, Robertson Ryan & Associates, Inc.
offers a broad range of solutions for Business, Benefits and Personal Insurance.
We serve as Trusted Advisors for more than 40,000 clients from small businesses to national accounts in all industries.
With over 325 team members and 130 insurance companies we are the 48th largest privately held agency in the nation and we are 1 in only 35 Elite US Agencies recognized by Insurance Business America.
Our culture is dynamic, fun and most associates have worked with RRA for over a decade.
It's an exciting time to be part of a growing firm.
Job Type:
Full-time Pay:
From $45,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
2 years Schedule:
Monday to Friday
Experience:
Troubleshooting:
1 year (Required) Customer service:
1 year (Required) Technical support:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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