Customer Consultant Inbound
Company Name:
Wisconsin Energy Corporation
Position Type:
Full-time
Posting Date
09-08-2014
Requisition Number
1328BR
Job Title
Customer Consultant - Inbound
Location
Customer Care Center-Pewaukee
Business Unit
Customer Service
No. of Positions
1
External Job Duties
This position is
located in Pewaukee, WI
.
This job ad is anticipating the need to fill permanent part time positions in our Pewaukee Customer Care Center. The actual number of openings will be determined after internal processing has been completed.
Is Customer Service your passion? If so, consider joining our care center team as a Customer Consultant.
Successful candidates will be responsible for ensuring customer satisfaction through exceptional service from residential, farm, and business customers. Includes identifying needs and providing energy-related solutions to meet those needs, negotiating and establishing delivery dates as well as handling various gas/electric emergencies and general outage management.
Additional tasks include:
Handle bill inquiries, on/off service calls and outage reports. Gather and enter customer information for customer database. Listen to customer and cross-sell products and services such as budget billing as well as discuss energy conservation measures to resolve high bill complaints. Handle calls from any customer group as staffing needs dictate. Successful candidates will be a member of a team, but work is performed independently.
Education/Experience Requirements
At We Energies, our employees are committed to delivering excellent customer satisfaction in everything we dothe first timeevery time. We are looking for motivated, customer-driven employees. Previous customer contact or call center experience preferred. Computer experience is required.
Requirement Notes
The start date will be December 2, 2014
Applicants must be able to work anytime between 6 a.m and midnight - 7 days/week. Overtime to meet call volumes or emergency call-outs.
Please apply online at
Removal Date
10-01-2014
We Energies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. EEO is the Law: Notice of Applicant Rights Under the Law
Requirements:
Education/Experience Requirements
At We Energies, our employees are committed to delivering excellent customer satisfaction in everything we dothe first timeevery time. We are looking for motivated, customer-driven employees. Previous customer contact or call center experience preferred. Computer experience is required.
Requirement Notes
The start date will be December 2, 2014
Applicants must be able to work anytime between 6 a.m and midnight - 7 days/week. Overtime to meet call volumes or emergency call-outs.
Please apply online at
Company Description:
We Energies is the trade name of Wisconsin Electric Power Co. and Wisconsin Gas LLC, principal utility subsidiaries of Wisconsin Energy Corporation. We Energies provides electric service to customers in portions of Wisconsin and Michigan's Upper Peninsula. We Energies also serves natural gas customers in Wisconsin and steam customers in downtown Milwaukee.Estimated Salary: $20 to $28 per hour based on qualifications.
Wisconsin Energy Corporation
Position Type:
Full-time
Posting Date
09-08-2014
Requisition Number
1328BR
Job Title
Customer Consultant - Inbound
Location
Customer Care Center-Pewaukee
Business Unit
Customer Service
No. of Positions
1
External Job Duties
This position is
located in Pewaukee, WI
.
This job ad is anticipating the need to fill permanent part time positions in our Pewaukee Customer Care Center. The actual number of openings will be determined after internal processing has been completed.
Is Customer Service your passion? If so, consider joining our care center team as a Customer Consultant.
Successful candidates will be responsible for ensuring customer satisfaction through exceptional service from residential, farm, and business customers. Includes identifying needs and providing energy-related solutions to meet those needs, negotiating and establishing delivery dates as well as handling various gas/electric emergencies and general outage management.
Additional tasks include:
Handle bill inquiries, on/off service calls and outage reports. Gather and enter customer information for customer database. Listen to customer and cross-sell products and services such as budget billing as well as discuss energy conservation measures to resolve high bill complaints. Handle calls from any customer group as staffing needs dictate. Successful candidates will be a member of a team, but work is performed independently.
Education/Experience Requirements
At We Energies, our employees are committed to delivering excellent customer satisfaction in everything we dothe first timeevery time. We are looking for motivated, customer-driven employees. Previous customer contact or call center experience preferred. Computer experience is required.
Requirement Notes
The start date will be December 2, 2014
Applicants must be able to work anytime between 6 a.m and midnight - 7 days/week. Overtime to meet call volumes or emergency call-outs.
Please apply online at
Removal Date
10-01-2014
We Energies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. EEO is the Law: Notice of Applicant Rights Under the Law
Requirements:
Education/Experience Requirements
At We Energies, our employees are committed to delivering excellent customer satisfaction in everything we dothe first timeevery time. We are looking for motivated, customer-driven employees. Previous customer contact or call center experience preferred. Computer experience is required.
Requirement Notes
The start date will be December 2, 2014
Applicants must be able to work anytime between 6 a.m and midnight - 7 days/week. Overtime to meet call volumes or emergency call-outs.
Please apply online at
Company Description:
We Energies is the trade name of Wisconsin Electric Power Co. and Wisconsin Gas LLC, principal utility subsidiaries of Wisconsin Energy Corporation. We Energies provides electric service to customers in portions of Wisconsin and Michigan's Upper Peninsula. We Energies also serves natural gas customers in Wisconsin and steam customers in downtown Milwaukee.Estimated Salary: $20 to $28 per hour based on qualifications.
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