Service Coordinator
Company Name:
Recruit Direct USA
Our client, a global leader in the filling and packaging industry, has a career opportunity for an experienced Service Coordinator. The primary job function of the Service Coordinator is to support the process of delivering world class maintenance and repair to customers. The Service Coordinator is an important contact within the service department and for customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned
Receive some calls to the service department; forwards to appropriate customer support personnel;
Develop while working with the customer single machine installations schedules.
Manage single machine installations.
Maintain communication before, during and after service as needed.
Monitor the service scheduling software and the data in the software to keep technicians length of time away from home to policy standards. This will require follow up and assisting the scheduling department to find alternative solutions.
Forward parts requests to appropriate personnel.
Generate internal shipment requests for service related needs.
Interact with Service management team to resolve customer and personnel issues
Be available for on -call duty.
Work with the quality department to ensure all ISO policies are being followed by the service department.
Attend all Cost of Quality meetings and represent the service department.
Work with the safety committee to ensure all safety policies are being followed by the service department.
Assist with on boarding of new technicians.
Required Skills & Abilities:
The core competency for this job is the ability to multi-task; ability to survey the personnel available and assign them to service calls to optimize resources and minimize the time for solving customer problems.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Education & Experience
Associates Degree; three years of customer service experience in a technical environment or equivalent combination of education and experience.Estimated Salary: $20 to $28 per hour based on qualifications.
Recruit Direct USA
Our client, a global leader in the filling and packaging industry, has a career opportunity for an experienced Service Coordinator. The primary job function of the Service Coordinator is to support the process of delivering world class maintenance and repair to customers. The Service Coordinator is an important contact within the service department and for customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned
Receive some calls to the service department; forwards to appropriate customer support personnel;
Develop while working with the customer single machine installations schedules.
Manage single machine installations.
Maintain communication before, during and after service as needed.
Monitor the service scheduling software and the data in the software to keep technicians length of time away from home to policy standards. This will require follow up and assisting the scheduling department to find alternative solutions.
Forward parts requests to appropriate personnel.
Generate internal shipment requests for service related needs.
Interact with Service management team to resolve customer and personnel issues
Be available for on -call duty.
Work with the quality department to ensure all ISO policies are being followed by the service department.
Attend all Cost of Quality meetings and represent the service department.
Work with the safety committee to ensure all safety policies are being followed by the service department.
Assist with on boarding of new technicians.
Required Skills & Abilities:
The core competency for this job is the ability to multi-task; ability to survey the personnel available and assign them to service calls to optimize resources and minimize the time for solving customer problems.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Education & Experience
Associates Degree; three years of customer service experience in a technical environment or equivalent combination of education and experience.Estimated Salary: $20 to $28 per hour based on qualifications.
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